Answers that find you
when you need them

Imagine a world where information flows freely instead of hiding in silos.

Expert transforms scattered, outdated content into a unified centralized knowledge base that’s always accurate and instantly accessible. It eliminates the frustration of:

• Information trapped in different systems and teams
• Time-consuming searches that slow down your agents
• Content that’s outdated or inconsistent
• Customers getting different answers across channels
• No visibility into what’s working or where gaps exist

The result? Faster resolutions, consistent experiences, and the end of “let me check with someone else” conversations that frustrate everyone involved.

While most systems just store information, Expert actively makes it work for you:

• Our search doesn��t just find links — it delivers conversational answers that actually solve problems
• Knowledge appears consistently everywhere — voice, chat, self-service, and even search engines
• Customers discover solutions independently through intuitive self-service
• Content stays fresh with built-in lifecycle management, ownership tracking, and review workflows
• Everything connects seamlessly with your existing systems for a unified experience
• Different roles see precisely what they need — whether they’re agents, customers, or content managers
• Actionable insights show exactly what’s working and what needs improvement

This comprehensive approach means your centralized knowledge base becomes an active asset rather than a static repository.

Absolutely! Expert creates effortless experiences across all your self-service channels:

Your centralized knowledge base appears in chatbots, help centers, and even directly in Google search results — so customers often find exactly what they need without ever contacting support.

The best part is consistency. Whether customers self-serve or speak with an agent, they’ll receive the same accurate information, creating a seamless experience that builds trust and satisfaction.

They transform the way your team works:

Instead of spending time searching for information, agents receive answers right when they need them — Ai-powered agent support tools deliver suggestions automatically based on the conversation context.

This means agents can focus on helping customers rather than hunting through systems, dramatically reducing handle times while improving accuracy. New agents ramp up faster, experienced ones handle more complex issues, and everyone provides more consistent service.

We’ve made knowledge management refreshingly simple:

Content creators enjoy intuitive information management tools for writing, reviewing, and publishing content. Built-in workflows handle ownership tracking, approval processes, and version control without adding complexity.

Most importantly, clear analytics show exactly what content is working, what needs updating, and where knowledge gaps exist — so your team can focus efforts where they matter most.

The result is a living centralized knowledge base that continuously improves without requiring constant maintenance.

Our platform works everywhere your conversations happen. We capture voice calls, screen interactions, chats, and all related data from:

• Cloud or on-premises ACDs
• CRM systems where tickets and cases live
• UCaaS platforms like Microsoft Teams
• Digital messaging channels

This universal approach ensures nothing falls through the cracks, even as you transition between systems or maintain hybrid environments.

Absolutely. Our Multi-ACD recording capability is designed for today’s complex contact centers where conversations might flow through different voice platforms.

This flexibility allows you to:

• Transition gradually from legacy systems
• Operate hybrid environments with confidence
• Maintain a single source of truth for all interactions
• Search across platforms in one unified interface

No matter how complex your environment, everything stays connected and accessible.

Yes, we fully support UCaaS recording for Microsoft Teams and similar platforms. This capability serves multiple needs:

• Compliance recording for regulated industries
• Training materials for new team members
• Performance improvement for existing staff
• Quality monitoring across all communication channels

This ensures your Teams conversations receive the same careful handling as traditional contact center interactions.

Our compliance recording framework addresses requirements across multiple regulations (GDPR, PCI, HIPAA and more) through several integrated capabilities:

• End-to-end encryption for data at rest and in transit
• Automated redaction of sensitive information
• Customizable retention rules that apply automatically
• Comprehensive audit trails of all system access
• Role-based permissions with granular controls
• Legal hold functionality for dispute resolution

The system handles these complex requirements behind the scenes, giving you peace of mind without adding administrative burden.

Security and privacy are built into the foundation of our platform:

• Role-based access controls determine precisely who can see which recordings
• Permissions can be set by team, channel, interaction type, or custom criteria
• Comprehensive audit logs track who accessed what and when
• Automated alerts can notify administrators of unusual access patterns

This granular approach ensures sensitive information is only available to those with a legitimate business need, while maintaining the flexibility your teams require.